+ Why a membership commitment?

At BOOM, we don’t believe in quick fixes or shortcuts when it comes to health and fitness. True growth in well-being and lasting improvements in performance require consistency and intention. That’s why we ask for a minimum one-month commitment—so you can fully engage in BOOM’s customized care and integrated approach, and experience the impact it’s designed to deliver.

+ How do I pay? Can I use insurance?

Payments are processed via credit card or ACH through automated monthly transactions following the completion of your membership agreement. Please note that BOOM does not accept insurance for services at this time.

+ Can I freeze my BOOM services and membership?

You may request to place your membership on hold for up to one month. All hold requests must be approved by a BOOM administrator and require a signed hold agreement from both parties. At the end of the freeze period, your membership will automatically resume, and regular billing will continue.

+ How do I cancel my BOOM services and membership?

Memberships may be canceled at any time for any reason by submitting a completed BOOM Membership Cancellation Form and ensuring all outstanding balances are paid in full. To request the form, please email concierge@boomteam.com.

To prevent automatic billing for the following month, the completed cancellation form must be received by the 23rd of the current month, allowing sufficient time for processing.

+ Why evaluate?

Because your optimal state of health and wellness are unique to you, based on your background and your goals, BOOM can best support you in working toward that optimal state by assessing your movement, recovery and nutrition. The BOOM Team will summarize and report the findings from your evaluation and the team will integrate the information to design a program that is responsive to and supportive of you.

+ Why Re-Evaluations?

To allow for the BOOM team to responsively adjust and tailor your integrated program in a way that motivates you and suits your goals, we provide regular re-evaluations. Re-evaluations are similar to initial evaluations, but simply assess progress made since the previous evaluation and clarify ongoing goals or new areas of focus for your training. Re-evaluations will be scheduled into your regular BOOM sessions and does not create an additional time expectation for you. These re-evaluations are provided every 3-6 months, depending on the frequency of your BOOM training, and each includes an updated summary of findings and report that references your previous findings.

+ Can you make an initial recommendation for frequency?

BOOM’s customized and integrated approach sets us apart from traditional health and wellness programs. We understand that it’s not always clear how much time or effort it takes to reach your goals—that’s where we come in. After learning more about your specific needs, the BOOM Team will provide expert recommendations tailored to you.

In most cases, we recommend starting with 2 sessions per week to establish consistency, build momentum, and ensure progress. From there, you can adjust your frequency based on your goals, lifestyle, and overall progress.

+ Can this frequency change?

The BOOM Team’s frequency recommendations will be re-evaluated during each assessment cycle and can be adjusted based on your evolving health and fitness needs. If you’d like to change your membership level (i.e., number of sessions per week), simply notify us by the 23rd of the month prior to your next billing cycle.

+ What types of services are offered?

BOOM services include one-on-one movement sessions, proactive physical therapy and recovery sessions, and personalized nutrition coaching. All services are available in person or virtually, based on client preference and coach availability.

+ Is there a difference in cost for in person vs virtual services?

Due to the highly customized nature of BOOM’s programs and the consistent level of professional care provided in both formats, the cost of in-person and virtual sessions is the same.

+ Do you have group sessions?

NO, due to the personalized nature of the services we offer, we do not offer group sessions.

+ Where are services offered?

In-person services are available in the Boston, MA area and can be delivered at your home, workplace, or private club. Virtual services are available anytime, anywhere—designed to meet you wherever is most convenient.

+ When can I schedule?

Sessions can be scheduled anytime Monday through Friday, between 5 AM and 8 PM, in any time zone—wherever you are in the world. Weekend availability (Saturday and Sunday) is offered based on BOOM Team availability.

+ Can I have guests in my session?

Guest participation is allowed for limited sessions with prior approval and completion of the required waivers. To request a guest, please email concierge@boomteam.com before scheduling the session.

Please note: Your BOOM program is designed specifically for your individual needs. While we’re happy to accommodate guests when possible, additional fees may apply to cover the necessary programming adjustments.